Returns & Refunds
Shop with confidence — every order is backed by our 100% quality guarantee.
100% Quality Guarantee
Every retro game cartridge we sell is thoroughly tested for functionality, build quality, and save battery status. If anything doesn't work as expected, we'll make it right — free replacement or full refund.
30-Day Return Window
You have 30 days from the date of delivery to request a return. Contact our support team and we'll provide a prepaid return label.
- Free replacement if the game doesn't work
- Full refund if you're not satisfied
- Prepaid return label provided
- Refunds processed within 2-3 business days
How to Request a Return
- 1Contact our support team with your order number within 30 days of delivery.
- 2We'll send a prepaid return label via email.
- 3Package the item securely and drop it off at any shipping location.
- 4We process your replacement or refund within 2-3 business days of receiving the return.